• When will my order ship?
    We ship most orders within 1-2 business days. However, processing time varies depending on personalization selection and does not include weekends or holidays. You can estimate your order arrival date by entering your zip code in the cart and looking at the shipping options available. Hand painted, Trapunto, and backordered items have a longer processing time. You can see the estimated shipping timeline on the product page as you select your item/monogramming and in your cart. Please see our Shipping Page for more details.
  • How do I track my order?
    You may use our "Track My Order" on the footer feature 24 – 48 hours after your order has shipped to view its progress.
  • My order shows delivered, but I have not received it. What should I do?
    If your tracking details show the package was delivered and you cannot locate it, we recommend waiting 48 hours following delivery confirmation as some tracking displays a delivered status prior to their arrival at the destination. If it has been more than 48 hours please do the following: Look for a notice of attempted delivery left by the carrier Look around the delivery location for your package (On the porch, by your garage etc.) See if someone else in your household or a neighbor accepted the delivery Verify the shipping address used by the carrier and on your order was correct Some packages travel through multiple carriers, double-check your mailbox or wherever you normally receive mail If after this 48-hour period, you believe the order may be lost or stolen, please contact us.
  • Can you make a map (coaster) of XXX?
    For each map (coaster) of new city We need design, test and handmade. The whole process may take about one month. So If the city is popular so that we can sell to other customer, we can accept your custom.
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